By accessing this website and/or booking services through 99lambs, you agree to be bound by the Terms & Conditions of Service as laid out in this document and all applicable laws and regulations. If you do not agree with any of these terms, you are forbidden from using the services of 99lambs and accessing this website.
Booking and Arrival Times
Cleaning must be booked a minimum of 24 hours in advance. Arrival times will be between 8am and 5pm. 99lambs can’t guarantee a set arrival time but will accommodate requests if our schedule permits.
Cancellations
The client agrees to pay the full fee if services are cancelled 24 hours or less before the scheduled appointment or if the cleaner is unable to gain access to the building. Clients must ensure that all keys and access devices are in full working order. 99lambs will not be responsible for any keys, access codes, or other devices that do not work to gain access to the building.
Scope of Cleaning Services
99lambs will provide cleaning services as described in the “Our Cleaning Services” section of this website, depending on the service level and any special requests made by the client and agreed on before starting cleaning.
99lambs cannot clean excessively dirty or cluttered homes or business premises, including cleaning up after parties, hoarding homes, frat houses, or buildings that are post construction or fire or water damaged. We will not clear heavily cluttered areas to clean.
For health and safety purposes, 99lambs maids cannot lift furniture or any objects heavier than 30 pounds or climb ladders higher than 2 steps. They will not clean hazardous material including bodily fluids, pet waste, and excessive mold.
99lambs cleaners do not clean carpets, wash windows, clean exterior areas, or other specialist cleaning tasks.
99lambs cleaners are required to wear closed-toe shoes for health and safety reasons during cleaning.
Accidental Damage
99lambs will take full responsibility for any accidental damage that occurs during cleaning. Our maids will take note of any pre-existing damage they notice in the course of cleaning and inform the client. Clients must provide photographic evidence of damage and proof that it occurred during cleaning. All damage claims must be made within 24 hours of the cleaning. A receipt or proof of purchase is required for reimbursement.
Resolving Issues
In the event that the client is not 100% happy with the services 99lambs provides, we ask that the client contacts us to resolve the issue and waits a minimum of 5 working days before leaving any negative feedback on our social media pages or online reviews. 99lambs will always try to resolve issues to client satisfaction wherever possible.
Refunds and Satisfaction Guarantee
If the client believes his or her home or business premises is not cleaned to the standards promised by 99lambs, this information must be relayed to 99lambs within 24 hours. In order to resolve unsatisfactory service, 99lambs will return to re-clean free of charge or offer a refund if deemed appropriate. All refunds are at the discretion of 99lambs.
Use of Content on this Site
All content on this site is for informational purposes only and is the property of 99lambs. Website content may not be republished or distributed, physically or digitally, and may not be modified or altered in any way.
Revisions & Errata
99lambs aims to keep the information on our website as up-to-date as possible, however we are not responsible for any errors in text or photographs. 99lambs does not guarantee that information is accurate, complete, or current. 99lambs reserves the right to make changes to any information on the website at any time, without prior notice.
Google Analytics
The 99lambs website uses “cookies” as part of a web analytics service provided by Google. These cookies are text files downloaded to your computer, which are used by Google to analyze how you use this website. All information stored in the cookie, including your IP address, will be transferred to and stored on Google Servers in the United States. Google may also transfer this information to third parties if required by law. You may refuse the use of cookies by adjusting your browser privacy settings, however by doing so you may not be able to use the full functionality of this website.
Governing Law & Jurisdiction
These terms are governed by the laws of the State of Illinois. The laws of the State of Illinois, U.S.A., shall apply to all users of this website and clients using the services provided by 99lambs.